Privacy Policy

Last Updated: Dec 5, 2025]

Welcome to Prince Mountain (“we”, “us”, or “our”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit princemountain.com (the “Site”) or use our translation and related services (the “Services”).

By accessing or using our Site or Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Scope of this Privacy Policy

This Privacy Policy applies to information we collect when you:

  1. Visit or browse our Site at princemountain.com;

  2. Contact us through online forms, email, phone, or messaging apps;

  3. Request a quote, place an order, or use our translation and related language services.

If you access our services through a third-party platform, you should also review that platform’s privacy policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide Directly

This includes, but is not limited to:

  • Name or preferred title;

  • Company name (if applicable);

  • Contact details (such as email address, phone number, messaging app ID);

  • Billing and invoicing information (e.g., invoice details, tax numbers, billing address);

  • Documents, text, images, audio, video or any other content you submit for translation or processing (“Translation Materials”);

  • Any other information you voluntarily provide when communicating with us.

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical and usage information, such as:

  • IP address, browser type, device type, operating system;

  • Pages visited, time and duration of visits, click and navigation data;

  • Cookies and similar technologies that generate unique identifiers.

This information is generally aggregated or de-identified and used for analytics and service improvement.

3. How We Use Your Information

We use the information we collect for the following purposes:

  1. To Provide Our Services

    • To process your requests, provide translation and related services, and deliver final work;

    • To manage orders, invoices, and payments.

  2. To Communicate With You

    • To respond to your inquiries and requests;

    • To send you order updates, service notifications, and customer support messages.

  3. To Operate and Improve Our Site and Services

    • To analyze usage trends and improve the performance, content, and user experience of our Site;

    • To maintain the security and stability of our systems.

  4. To Comply With Legal Obligations

    • To comply with applicable laws, regulations, legal processes, or governmental requests;

    • To protect our legal rights, prevent fraud, and ensure network and information security.

We do not sell your personal information to third parties.

4. Confidentiality of Translation Materials

We understand that your Translation Materials may contain confidential or sensitive information. We therefore commit that:

  1. We use your Translation Materials solely for the purpose of providing translation and related services, unless otherwise agreed in writing.

  2. We take reasonable technical and organizational measures to protect Translation Materials from unauthorized access, use, or disclosure.

  3. If you have specific confidentiality requirements (e.g. deletion of files upon completion, signing a Non-Disclosure Agreement (NDA), or restricting storage duration), please inform us before or at the time of placing your order, and we will use reasonable efforts to accommodate your request.

Where permitted by law and unless otherwise agreed, we may retain Translation Materials for a limited period after project completion in order to:

  • Handle follow-up requests, corrections, or quality issues;

  • Ensure consistency in terminology and improve service quality.

If you wish us to delete your Translation Materials after the project is completed, you may contact us at any time with such a request.

5. Cookies and Similar Technologies

We may use cookies and similar technologies on our Site to:

  • Remember your preferences (such as language settings);

  • Analyze traffic and usage patterns;

  • Improve Site functionality and performance.

You can usually manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Site.

6. Information Sharing and Third-Party Service Providers

We may share your information with third parties in the following circumstances:

6.1 Service Providers

We may engage third-party service providers to support our operations, such as:

  • Website hosting and maintenance;

  • Cloud storage and data backup;

  • Email and communication tools;

  • Payment processing;

  • Analytics and security services.

These providers may have limited access to your personal information only to perform their services on our behalf and are required to keep such information confidential and not use it for other purposes.

6.2 Legal and Safety Requirements

We may disclose your information if we believe in good faith that such disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests;

  • Protect our rights, property, or safety, or that of our clients or others;

  • Detect, prevent, or address fraud, security, or technical issues.

Other than as described above, we will not disclose your personal information to third parties without your explicit consent.

7. Data Storage and International Transfers

Depending on our technical and business arrangements, your information may be processed and stored on servers located in [Canada] and/or other countries or regions.

This may involve the transfer of your information to jurisdictions that may have different data protection laws than your own. Regardless of where your information is processed, we take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable laws.

8. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures may include:

  • Access controls and authentication;

  • Secure storage and encrypted transmission where appropriate;

  • Limiting access to personal information to personnel who need it for their work.

However, please understand that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children’s Privacy

Our Site and Services are not primarily directed to children under the age of 18.

If you are under 18, you should use our Site and Services only with the consent and supervision of a parent or legal guardian, and you should not provide personal information without their permission.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information as soon as possible.

10. Your Rights

Subject to applicable laws, you may have the following rights regarding your personal information:

  1. Right of Access – You may request confirmation as to whether we process your personal information and, if so, request access to that information.

  2. Right to Rectification – You may request correction or completion of inaccurate or incomplete information.

  3. Right to Erasure – In certain circumstances, you may request that we delete your personal information (for example, where it is no longer necessary for the purposes for which it was collected).

  4. Right to Withdraw Consent – Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

  5. Right to Restrict or Object to Processing – In certain situations, you may request that we restrict or stop processing certain information.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before responding to your request.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make significant changes, we will update the “Last Updated” date at the top of this policy and may provide additional notice (such as a notice on our Site). The revised Privacy Policy becomes effective when posted on the Site.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

We will do our best to respond within a reasonable time and in accordance with applicable laws.